This section will help solve the most common problems you may encounter with your appliance.

Benchtop (around hob / cooktop) getting too hot or beginning to discolour
Wrong type of cooking pot being used. Make sure base is not convex. Saucepan base must be flat or slightly concave. Note: if saucepan has been designed properly bottom is slightly concave and flattens when heated.

Pot may be over hanging hob. Ensure pot or pan is centrally located on element and that pot size is not too large so that it overhangs element.

Pot is too large. Use a smaller pot.
Dual outer element not working
Outer element ring not coming on.. The outer ring on the dual element is switched on by turning the switch clockwise past a slight resistance. 
Element / hotplate / cooking zone taking too long to cook / boil
Saucepan base is not flat. Use a saucepan with a flat or slightly concave base. Note: If saucepan has been designed properly bottom is slightly concave and flattens when heated.

Pot or pan not located on element properly. Ensure pot or pan is centrally located on element.

Element too small for pot or saucepan being used. Move saucepan to a larger element.

Round base wok being used. Only use flat based wok on electric hobs.

Controls are incorrectly set. Check control correct for element being used. Check setting and increase setting.

Ceramic glass pans being used. Ceramic glass pans not recommended because they do not conduct heat well. Stainless steel or enamelled saucepans are best.

Incorrect cookware being used or the heat setting is too high. Elements have a heat overload feature which can cycle the element On / Off or partially reduce the power output of the element when overheated. Use a saucepan with a flat or slightly concave base. Note: If saucepan has been designed properly bottom is slightly concave and flattens when heated. Reduce heat setting when liquid has boiled.

Incorrect cooking pot or pan being used i.e. Incorrect size or shape. Refer to instruction for choice of correct cooking utensils. 
Elements / hotplates / induction zones - half, not working
Phase link / bridge in terminal block not fitted by installer for use on single phase connection. Confirm if installer has fitted the phase link/ bridge following the connection sticker on the back of the unit. Note: installation faults are not covered by warranty and chargeable.  
Elements / hotplates / zones cycle on & off when set on high
Ice cubes are jammed between the ice maker arm and the back off the bin. Remove ice cubes that are jamming the dispenser. 
Elements / hotplates / zones not working
Power not turned on. Check hob is plugged in and power is turned on.

Controls are incorrectly set. Check knob setting.

Incorrect knob has been turned. Check correct knob turned for element being used.

Household fuse has blown / circuit breaker tripped or power supply is off. Replace household fuse. If household fuse blows when replaced or circuit breaker continues to trip call the service department.

Electronic touch control models the cooking zones' safety switch-off function has been activated. Refer to instruction manual. 
Elements / hotplates / zones will not simmer / cook
Control set too high. Turn control to a lower setting.

Element too large for pot or saucepan being used. Use a smaller element. 
Hob / knobs getting too hot / overheating
Pot or pan not located on element properly & too close to knobs. Ensure pot or pan is centrally located on element so that it does not overhang.

Pot is too large. Use a smaller pot. 
Hot air blowing in face
Air from appliance vent / cooling fan is expelled between the control panel & oven door. This is normal for our underbench & wall oven models. 
Brown, flaky varnish-like residue on inside of oven
Use of polyunsaturated oil. Use olive oil. Wrap meats in foil or use an oven roasting bag. 
Ceramic hob / glass marking
Use of pans with copper or aluminium bases. Remove with vigorous cleaning using supplied ceramic cleaner. Use stainless steel or enamelled saucepans. 
Ceramic hob / glass marking / staining / pitting
Boil over's not cleaned from ceramic glass. remove all spilt food and fat with a razor blade while the ceramic glass is still warm but not hot. Wipe clean with dishwashing detergent on a damp cloth.

Aluminium foil plastic items or high sugar content liquid / foods allowed to melt & remain on the ceramic glass. These must be removed immediately with a scraper before the surface has cooled down otherwise pitting of the surface will occur. Note: Items with high sugar content not only include jams & fruits but also vegetables such as peas, tomatoes & carrots. 
Ceramic hob / glass scratched
Sharp edges on pan base - dirty pan base. Use pans with smooth clean bases. Note: scratches or dark marks on ceramic surface do not impair function of the hob. 
Ceramic hob / glass stains / water marks / discolouration with a metallic shimmer
Water droplets from base of cooking utensil. Remove with vigorous cleaning using supplied ceramic cleaner. Use pans with dry bases. 
Ceramic hob / glass surface becomes milky white when pot removed
Base of pot is convex. Use a flat based pot. 
Elements giving off smoke or odours when first used
Protective oils / agents used in manufacture being burned off in first cooking. This is normal.
Appliance smoking when first used
Protective oils / agents used in manufacture being burned off when first used. This is normal. Before the oven is first used, make sure the room is well ventilated (to allow smoke to escape), and run the oven at 180°c for 2 to 4 hours and if separate grill, run grill on "high" for 30 minutes.

Fats and oils from grilling burning off when bake function is used. This is normal for multi-function ovens which have a grill element in the oven.
Baked food pale, flat and undercooked
Baking temperature too low. Raise cooking temperature

Food too low in the oven. Cook one shelf higher.

Baking time too short. Increase cooking time.

Incorrect size baking tin. Use correct size baking tin.
Baked food too brown on bottom
Food too low in the oven. Cook one shelf higher.

Oven door opened too frequently during baking. Do not open the oven door until at least half way through the baking time.

Baking temperature too high. Lower baking temperature. 
Baked food too brown on top
Aluminium foil in oven. Remove foil.

Baking tins not evenly spaced. Stagger baking tins at least 3cm between tins and the oven walls.

Food not evenly sized or spaced on baking trays. Make food into same size and shape & spread evenly over baking trays.

Baking temperature too high. Lower cooking temperature.

Baking tins too large for the recipe. Use correct size baking tins. 
Condensation / steam from oven
Too much water used in cooking / type of food being cooked. Reduce amount of water used in cooking. (some condensation is normal). Use an oven bag. Leave oven door open after cooking. 
Cooked cakes fallen in centre
Baking time too short. Increase baking time.

Proportions of ingredients incorrect in the recipe. Check recipe.

Opening door too early during baking. Do not open the oven door until three quarters of the way through baking time. 
Cooked cakes have a cracked thick crust
Baking temperature too high. Lower baking temperature.

Food Too High In The Oven. Cook One Shelf Lower.

Cake batter over mixed. Mix just long enough to combine the ingredients.

Pan too deep. Check size of pan and use recommended size for recipe.

Baking pans too dark. Change to shiny pans.  
Door difficult to close (after removal)
Door hinge location notches not located properly in housings. Ensure hinge locating notches are correctly engaged in hinge housings. Refer to user manual. 
Door removal / replacement difficult
Hinge stirrups not engaged properly. Engage stirrups before removing door. Refer to user manual. 
Excess smoke when grilling
Build up of fats in grill. Clean grill.

Meat pieces too thick / too close to element. Grill thinner pieces of food. Grill at lower insert / rack position. 
Fan coming on with non fan cooking mode
Most oven modes have a fast heat up function that uses the fan, fan element, and top (boost) element. This is normal. 
Grill not working
Time of day on electronic timer / clock not set. Set time of day. Refer to user manual.

Power not turned on. Check power / household mains fuse / household mains circuit breaker.

Controls are incorrectly set. Check function switch.

Clock / timer set on auto. Set clock / timer for manual operation. Refer to user manual.

Household fuse has blown / circuit breaker tripped or power supply is off. Replace household fuse. If household fuse blows when replaced or circuit breaker continues to trip call the service department.

Child lock activated. Deactivate child lock. Refer to user manual.

Appliance overheated causing thermal cut-out to operate. If grill continues to cut out call the service department. 
Grilled meats overcooked on outside & raw in centre
Meat too close to grill element. Grill at lower insert / rack position.
Hot air escaping when door closed (underbench oven)
Air from appliance vent / cooling fan is expelled between the control panel & oven door. This is normal for our underbench oven models. Separate grill wall ovens are rear vented through a flue pipe. 
No spark / ignition to burner
Power not turned on. Switch on electricity at power point.

Household fuse has blown / circuit breaker tripped or power supply is off. Replace household fuse. If household fuse blows when replaced or circuit breaker continues to trip call the service department.

Battery is flat (battery ignition models). Replace battery. Refer to user manual.

Polarity wrong on battery i.e. Battery fitted wrong way around. Refit battery to correct position.

Spark plug is wet or dirty. Clean & dry spark plug. 
Oven burner flame high on left hand side
Burner design. No action required. This is the way the oven burner has been designed. It does not affect the cooking performance.
Oven cooking time taking too long
Heat escaping from incorrectly sealed door. Check oven door seal / oven door closed properly.

The set oven temperature is incorrect. Increase set oven temperature. 
Oven door will not close (single fulcrum hinge models only)
Door hinge stirrups not pushed fully back. Push stirrups fully back. Refer to user manual. 
Oven light not working
Lamp blown. Replace with same globe from Electrolux Home Products spare parts

Lamp loose in socket. Tighten lamp in socket. Refer to user manual.

Household fuse has blown / circuit breaker tripped or power supply is off. Replace household fuse. If household fuse blows when replaced or circuit breaker continues to trip call the service department. 
Oven not working
Time of day on electronic timer / clock not set. Set time of day. Refer to user manual

Power not turned on. Check isolation switch / power point switch / household mains fuse / household mains circuit breaker.

Controls are incorrectly set. Check function switch.

Clock / timer on auto. Set clock / timer for manual operation. Refer to user manual.

Household fuse has blown / circuit breaker tripped or power supply is off. Replace household fuse. If household fuse blows when replaced or circuit breaker continues to trip call the service department.

Child lock activated. Deactivate child lock. Refer to user manual.

Appliance overheated causing thermal cut-out to operate. If oven continues to cut out call the service department.
Roast meat & vegetables not browning in fan oven
Poor air circulation. Elevate food onto a rack to allow air circulation.

Grill dish fitted in oven while baking. Remove grill dish from oven when using bake modes. 
Timer / clock cannot be set
Timer / clock electronics may have been damaged due to a power surge. Refer to user manual for setting of clock. Note: if clock cannot be set a service call will be required. 
Timer / clock display flashing
Power failure or interruption to power supply. Reset time of day (refer to user manual) and any cooking functions which were set. Note: if clock cannot be set a service call will be required as clock electronics may have been damaged due to a power surge. 
Uneven cooking
Incorrect shelf position. Select a shelf that puts food in the centre of the oven.

Oven tray too large. Use smaller tray or dish.

Oven trays not centralised. Centralise trays on shelves.

Air flow in oven uneven. Rotate food during cooking. Change position on shelves.

Grill dish fitted in oven while baking. Remove grill dish from oven when using bake modes.  
Smells when first using oven
Adhesive used in insulation. This is normal. Before the oven is first used, make sure the room is well ventilated (to allow smoke to escape), and run the oven at 180°c for 2 to 4 hours and if separate grill, run grill on "high" for 30 minutes.
Noisy
Oven fan / cooling fan running during / after selected functions. This is normal. Oven fan runs when fan cooking functions are selected. Cooling fan (most underbench & wall ovens) runs during all cooking functions and on some models runs on after appliance is turned off until appliance temperature cools to approx 70°c.
Benchtop (around cooktop) getting too hot or beginning to discolour
Pot may be over hanging cooktop. Ensure pot or pan is centrally located on burner and that pot size is not too large so that it overhangs burner.

Pot is too large. Use a smaller pot. 
Brown, flaky varnish-like residue on inside of oven
Use of polyunsaturated oil. Use olive oil. Wrap meats in foil or use an oven roasting bag.
Element giving off smoke or odours when first used
Protective oils / agents used in manufacture being burned off in first cooking. This is normal.
Burner flame too high
Incorrect injector fitted. Refer to the installer to have problem rectified.

Gas pressure to appliance too high. Refer to the installer to have problem rectified. 
Burner flame will not turn down sufficiently
Incorrect injector fitted. Refer to the installer to have problem rectified.

Bypass on gas valve incorrectly adjusted. Refer to the Installer to have problem rectified.

Gas pressure to appliance too high. Refer to the installer to have problem rectified. 
Burner flames uneven or tending to lift
Flame ports blocked or wet. Clean or dry flame ports.

Burner cap / crown incorrectly fitted. Ensure burner crown & cap are fitted correctly. Refer to instruction manual.  
Burner taking too long to cook / boil
Pot or pan not located on burner properly. Ensure pot or pan is centrally located on burner.

Burner too small for pot or saucepan being used. Move saucepan to a larger burner.

Controls are incorrectly set. Check control is correct for burner being used. Check setting and increase setting.

Incorrect cookware being used or the heat setting is too high. Use a saucepan with a flat or slightly concave base. Note: If saucepan has been designed properly bottom is slightly concave And Flattens When Heated. Reduce Heat Setting When Liquid Has Boiled.

Incorrect cooking pot or pan being used i.e. incorrect size or shape. Refer instruction manual for choice of correct cooking utensils. 
Burner will not light even though ignitor is working
Gas supply valve turned off. Turn on gas supply.

Ports blocked in ignition area. Ensure that ports in ignition area are clean and dry.

Control knob not on. Turn knob to on position.

Wrong knob turned on. Check knob turned on corresponds with the correct burner.

Spark plug sparking to the wrong place because of incorrectly fitted burner crown. Ensure burner crown is fitted properly. Refer to user manual 
Burner will not stay alight / flame goes out when knob released
Knob not held down long enough in 'high' position for flame safeguard to activate. Repeat lighting procedure and hold knob down for 5 seconds in 'high' position.

Knob position not set between 'high' & 'low'. Knob position must be between 'high' & 'low'.

Dirt or spillage on flame safeguard sensor / thermocouple. Clean flame safeguard sensor / thermocouple tip.

Burner cap / crown incorrectly fitted and therefore flame safeguard sensor / thermocouple tip not in flame sufficiently. Ensure the burner crown & cap are fitted correctly. Refer to user manual. 
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Light bulb is not working. Turn off power and replace light bulb.

Light switch not working. Check door operated light switch plunger is not jammed. 
Burner not working
Power not turned on. Check cooktop is plugged in and power is turned on.

Control incorrectly set. Check knob setting.

Incorrect knob has been turned. Check correct knob turned for element being used.

Household fuse has blown / circuit breaker tripped or power supply is off. Replace household fuse. If household fuse blows when replaced or circuit breaker continues to trip call the service department.  
Burner will not simmer
Control set too high. Turn control to a lower setting.

Burner too large for pot size. Burner not suitable for pot size. 
Hob / knobs getting too hot / overheating
Pot or pan not located on burner properly & too close to knobs. Ensure pot or pan is centrally located on burner so that it does not overhang.

Pot is too large. Use a smaller pot. 
Hob seal too short / hob seal has a gap
This is correct. There is meant to be a gap in the seal. This is normally placed at the rear of the appliance and is necessary for ventilation of the cooktop. 

Handy Hints

  • For easier cleaning, spill-overs should be removed as quickly as possible - this is especially the case with ceramic cooking surfaces.
  • Make sure the bottom of saucepans etc. is dry before leaving on ceramic surface.
  • Try to size-match the diameter of the cooking utensil with the cooking zone.
  • If you can’t see a bottom element in your oven, you must avoid using any covering on (or cooking on) the oven floor as the linear will be damaged.
  • When using “Fan Bake” in multifunction cookers, pre-heat the oven to 30°C higher than the recipe calls for, then turn down before loading. Remember, fan baking will cook at 20-30°C lower than conventional cooking temperatures.
  • Avoid spraying caustic oven cleaners on fan blades, racks and shelves.
  • If your cooker is fitted with a 24 hour digital clock, add 1200 to any setting after midday i.e. 3pm becomes 1500 hours.

For further information please refer to your machine’s warranty & service card.