Problem with Operation
- Benchtop (around hob / cooktop) getting too hot or beginning to discolour
- Wrong type of cooking pot being used. Make sure base is not convex. Saucepan base must be flat or slightly concave. Note: if saucepan has been designed properly bottom is slightly concave and flattens when heated.
Pot may be over hanging hob. Ensure pot or pan is centrally located on element and that pot size is not too large so that it overhangs element.
Pot is too large. Use a smaller pot.
- Dual outer element not working
- Outer element ring not coming on.. The outer ring on the dual element is switched on by turning the switch clockwise past a slight resistance.
- Element / hotplate / cooking zone taking too long to cook / boil
- Saucepan base is not flat. Use a saucepan with a flat or slightly concave base. Note: If saucepan has been designed properly bottom is slightly concave and flattens when heated.
Pot or pan not located on element properly. Ensure pot or pan is centrally located on element.
Element too small for pot or saucepan being used. Move saucepan to a larger element.
Round base wok being used. Only use flat based wok on electric hobs.
Controls are incorrectly set. Check control correct for element being used. Check setting and increase setting.
Ceramic glass pans being used. Ceramic glass pans not recommended because they do not conduct heat well. Stainless steel or enamelled saucepans are best.
Incorrect cookware being used or the heat setting is too high. Elements have a heat overload feature which can cycle the element On / Off or partially reduce the power output of the element when overheated. Use a saucepan with a flat or slightly concave base. Note: If saucepan has been designed properly bottom is slightly concave and flattens when heated. Reduce heat setting when liquid has boiled.
Incorrect cooking pot or pan being used i.e. Incorrect size or shape. Refer to instruction for choice of correct cooking utensils.
- Elements / hotplates / induction zones - half, not working
- Phase link / bridge in terminal block not fitted by installer for use on single phase connection. Confirm if installer has fitted the phase link/ bridge following the connection sticker on the back of the unit. Note: installation faults are not covered by warranty and chargeable.
- Elements / hotplates / zones cycle on & off when set on high
- Ice cubes are jammed between the ice maker arm and the back off the bin. Remove ice cubes that are jamming the dispenser.
- Elements / hotplates / zones not working
- Power not turned on. Check hob is plugged in and power is turned on.
Controls are incorrectly set. Check knob setting.
Incorrect knob has been turned. Check correct knob turned for element being used.
Household fuse has blown / circuit breaker tripped or power supply is off. Replace household fuse. If household fuse blows when replaced or circuit breaker continues to trip call the service department.
Electronic touch control models the cooking zones' safety switch-off function has been activated. Refer to instruction manual.
- Elements / hotplates / zones will not simmer / cook
- Control set too high. Turn control to a lower setting.
Element too large for pot or saucepan being used. Use a smaller element.
- Hob / knobs getting too hot / overheating
- Pot or pan not located on element properly & too close to knobs. Ensure pot or pan is centrally located on element so that it does not overhang.
Pot is too large. Use a smaller pot.
- Hot air blowing in face
- Air from appliance vent / cooling fan is expelled between the control panel & oven door. This is normal for our underbench & wall oven models.
Visibile product damage or stain
- Brown, flaky varnish-like residue on inside of oven
- Use of polyunsaturated oil. Use olive oil. Wrap meats in foil or use an oven roasting bag.
- Ceramic hob / glass marking
- Use of pans with copper or aluminium bases. Remove with vigorous cleaning using supplied ceramic cleaner. Use stainless steel or enamelled saucepans.
- Ceramic hob / glass marking / staining / pitting
- Boil over's not cleaned from ceramic glass. remove all spilt food and fat with a razor blade while the ceramic glass is still warm but not hot. Wipe clean with dishwashing detergent on a damp cloth.
Aluminium foil plastic items or high sugar content liquid / foods allowed to melt & remain on the ceramic glass. These must be removed immediately with a scraper before the surface has cooled down otherwise pitting of the surface will occur. Note: Items with high sugar content not only include jams & fruits but also vegetables such as peas, tomatoes & carrots.
- Ceramic hob / glass scratched
- Sharp edges on pan base - dirty pan base. Use pans with smooth clean bases. Note: scratches or dark marks on ceramic surface do not impair function of the hob.
- Ceramic hob / glass stains / water marks / discolouration with a metallic shimmer
- Water droplets from base of cooking utensil. Remove with vigorous cleaning using supplied ceramic cleaner. Use pans with dry bases.
- Ceramic hob / glass surface becomes milky white when pot removed
- Base of pot is convex. Use a flat based pot.
- Elements giving off smoke or odours when first used
- Protective oils / agents used in manufacture being burned off in first cooking. This is normal.